Every order placed with the company TILIVAN SARL implies the acceptance of the general terms and conditions that are a part of the transport’s contract signed between Tilivan SARL and his contractor.

QUOTATION

We are setting our price as precisely as possible, based on the quotation’s elements that we have. The price is firm when the final program has been given to us. In case of a project or a program not exactly defined, the quote is estimated and can be revised, based on the elements that was not known initially, such as additional kilometers, extra hour, and other elements.

In general, every service provided by our company, unscheduled to the quotation, is chargeable.

PRICES

Prices indicated, include VAT at the rate set by applicable regulations for transport services (*) (**), driver service, fuel and insurance for passengers; tolls, parking fees and meals are to be paid by the passengers.

Each passenger may have up to 30 kg of luggage. The luggage remains their responsibility.

CORPORATE ACCOUNT

Corporate account is specifically designed for companies that use our services on a regular basis. Prices are negociable depending on the number of bookings and destinations. For more informations please contact our office. 

ORDER AND BOOKING

The pictures of the vehicles on the website are not contractual.

From reception of your order, we will send you a quotation that match the information provided.

The offer must specify the departure and arrival but also the extra hours. If this proposal is confirmed by our services, should be return dated, signed and stamped, and after, send by email. The firm booking of the vehicles will only be considered after the reception of a valid number of the credit card (+ expiration date). A deposit of 50% of the price indicated to the quote or the totality of the price will also be asked. The booking by order form or convention will also be accepted for the major accounts.

PROGRAM AND DELIVERY

The final program will have to be communicated at least 8 days before. Including the precise departure time, flight or train details, welcome board with the name of the passengers, meeting point, number of clients, detail of the tour and name of the group manager.

The delivery is only valid one time and will be lost without any refund if the client did not show up. Every delay of more than one hour will be charged based on the hourly rates mentioned in our prices. Every extra hour will be due in its totality. Each damage caused inside the vehicle will be borne by the client. It is prohibited to smoke inside. The use of seatbelts is mandatory.

LEGISLATION

The responsibility of our drivers is engaged during the car’s rental period, they must respect and enforce the laws in force. The respect of the social and transportation legislation is primary.

The hand luggage is not assured and are under the responsibility of their owners. No object left in the passenger compartment are insured. The driver cannot be entrusted with a mission of valuable’s safekeeping.

The client charges tolls and parking that were not initially planned. The price given match a cost for a vehicle, from 4 to 7 people.

Unless special agreement, our prices commitments will be valid up to the date of the performance. Even if a price increase is exceptional, it will be justified by economic or legal elements.

Night hours are considered between 9pm to 6am and will be charged differently. Driver’s meal and accommodation are born by the group.

For the meals: this is a warm meal (in the same conditions as the group with 3 courses).

Otherwise you will be charged of a 21€ meal package (VAT 20%). This plan applies between noon & 2pm, but also 7pm & 9pm.

For the accommodations: the VAT (20%) is not retrievable by our company. The 120 € plan accommodation includes the breakfast, parking and city tax.

The drivers must respect the speed limitations, driving and rest times. The client has no right to require traffic violations from the drivers. They cannot refuse rest time required to the respect of the legislation. In order to help our customers, our operations office remains available.

We reserve the right to cancel a mission if the real program does not match the quotation.

CANCELATION FEES

Tilivan SARL reserves the right to perform them if the cancellation could have been avoided. The fees charged on the expected amount of the services are:

• 24 hours before, 50% in minivan/berline
• Between 1 and 3 days, 30% in minivan/berline
• Between 4 and 7 days, 20% in minivan/berline
• Between 8 and 15 days, 10% in minivan/berline
• Between 16 and 30 days, 0% in minivan/berline

No cancellation fee is due in cases of major force or fortuitous event.

PAYMENT

According to the conditions given by our company, the invoices are payable in advance in the form of a prepayment or at the end of the mission. Accepted methods of payment: Cash, cheques, bank cards (Visa, American Express, Master Card, etc.).

On request, a transport document may be issued to the passenger after the transport service. if the passenger has an account with us, the service will be paid upon receipt of invoice, before the 15th of the month following the service.

LIMITATION CLAUSES AND RESPONSIBILITIES

Tilivan SARL cannot be held responsible for the transport delays dues to circumstances beyond its control: closed roads, bridge close to the traffic, deviations, flooded roads, traffic congestion, weather conditions and attacks.

In case of the immobilization of the vehicle due to a mechanical failure, an accident or a damage (robbery, deterioration), Tilivan SARL will continue the service, with one of its vehicles or one chartered to another company.

LITIGATION

Each claim will be accepted in the period of business requirements to the common law. In case of litigation, the Commercial Court of Bordeaux will be the only competent authority.

Tilivan SARL cannot be held accountable for the delays due to major force case such strikes, weather conditions, attacks, riots, or other cases.

INSURANCE

The responsibility of Tilivan SARL is limited to the clauses of our insurance policy. The contractor will be able to subscribe to an additional insurance into its responsibility for the cancellation and repatriation fees. Any complaints must be made within eight days of the transport service. Disputes will be settled by the courts of law in the place of the head office of Tilivan SARL

POLICY AND SECURITY

The vehicle and the driver will be carrying documents required for the mission. The decision-maker and the clients must comply with the requirements applicable to the persons and their luggage. According to the current law it is strictly forbidden to smoke inside our vehicles. However, upon client’s special request, smoking is permitted, in which case the client accepts an extra charge in the amount of 700 euros for the cleaning of the vehicle.

In accordance to the dispositions of the Public Sale of Beverages Code, it is forbidden to consume alcoholic beverages inside our vehicles. The use of seatbelts is mandatory.

(*) VAT rate applied: 10 % (rate will be updated if there are changes in legal provisions).

(**) VAT rate applied for tourism activities: 20%.